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Evaluation of the Implementation of the e-Citizen in Kenya

Bethseba Ondego, Christopher Moturi. Published in Information Sciences

International Journal of Applied Information Systems
Year of Publication: 2016
Publisher: Foundation of Computer Science (FCS), NY, USA
Authors: Bethseba Ondego, Christopher Moturi
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  1. Bethseba Ondego and Christopher Moturi. Article: Evaluation of the Implementation of the e-Citizen in Kenya. International Journal of Applied Information Systems 10(4):13-21, January 2016. BibTeX

    	author = "Bethseba Ondego and Christopher Moturi",
    	title = "Article: Evaluation of the Implementation of the e-Citizen in Kenya",
    	journal = "International Journal of Applied Information Systems",
    	year = 2016,
    	volume = 10,
    	number = 4,
    	pages = "13-21",
    	month = "January",
    	note = "Published by Foundation of Computer Science (FCS), NY, USA"


Information Communication Technology (ICT) can make a valuable contribution towards the operations of and the services offered to citizens by a government. While the benefits of e-Government initiatives and projects in Kenya cannot be disputed, there are key issues about their successful implementation. A survey about e-Government initiatives in developing countries by [1] show that 50% have partially failed, 35% have totally failed and only 15% have been successful. This research was based on a case study whose aim was to assess the implementation of the Kenya e-Citizen project. Data was collected through interviews and questionnaires from four ministries and the general users/citizens. The questionnaires and interview guides were created based on the six dimensions of the DeLone and McLean Information Systems Success Model. An enhanced model for assessing successful implementation of ICT projects is presented. In addition to the dimensions of the model, stakeholder engagement, has been suggested. The paper concludes by emphasizing the need of stakeholder engagement during the life of any government ICT project. A strategy that would oversee awareness campaigns would be required. Other strategies required would address communication, change management and training.


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Government ICT project; ICT project implementation; ICT project assessment; e-Government initiatives; e-Government service delivery