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Comparative Study on Incident Management

Amanullah Bashir, Tariq Rahim Soomro Published in Information Technology

International Journal of Applied Information Systems
Year of Publication 2012
© 2010 by IJAIS Journal
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  1. Amanullah Bashir and Tariq Rahim Soomro. Article: Comparative Study on Incident Management. International Journal of Applied Information Systems 3(2):21-23, July 2012. BibTeX

    	author = "Amanullah Bashir and Tariq Rahim Soomro",
    	title = "Article: Comparative Study on Incident Management",
    	journal = "International Journal of Applied Information Systems",
    	year = 2012,
    	volume = 3,
    	number = 2,
    	pages = "21-23",
    	month = "July",
    	note = "Published by Foundation of Computer Science, New York, USA"


Organizations using Information Technology (IT) is always facing certain situations, where an error occurs or something doesn't work the way it was supposed to be. Here the Incident Management (IM) is coming across the way to play an important role to restore IT services as normal as acceptable and as agreed in Service Level Agreement (SLA) within minimum time and least disturbance of business. The focus of this study is to explain incident management process of Information Technology Infrastructure Library (ITIL) in the view of different vendors, which support ITIL. This study will explore similarities and differences in incident management processes, between BMC and Computer Associates (CA) and produce comparative study on incident management.


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Itil, Incident Management, Bmc, Ca