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Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies

by Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein
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International Journal of Applied Information Systems
Foundation of Computer Science (FCS), NY, USA
Volume 3 - Number 3
Year of Publication: 2012
Authors: Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein
http:/ijais12-450480

Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein . Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies. International Journal of Applied Information Systems. 3, 3 ( July 2012), 29-36. DOI=http:/ijais12-450480

@article{ http:/ijais12-450480,
author = { Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein },
title = { Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies },
journal = { International Journal of Applied Information Systems },
issue_date = { July 2012 },
volume = { 3 },
number = { 3 },
month = { July },
year = { 2012 },
issn = { 2249-0868 },
pages = { 29-36 },
numpages = {9},
url = { https://www.ijais.org/archives/volume3/number3/212-0480/ },
doi = { http:/ijais12-450480 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2023-07-05T10:45:35.718309+05:30
%A Mohammad Jafar Tarokh
%A Sajad Homayoun
%A Raika Sadeghein
%T Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies
%J International Journal of Applied Information Systems
%@ 2249-0868
%V 3
%N 3
%P 29-36
%D 2012
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Business Process Re-engineering (BPR) was introduced as a revolutionary business management concept[1]. On one side, re-engineering involves high potentials of increasing productivity by cost and process time reduction, quality improvement and customer satisfaction, and on the other side it requires a fundamental change in the organization[2], it also requires significant use of information technology in the process redesign. Tourism has a high contribution to a country's earnings. It is also one of the few industries that accepted e-commerce with open arms. Information technology has a significant role in improving tourism organizations processes, and it is very important for these organizations to implement an appropriate online environment and be able to integrate their business to achieve online and offline channel consistency. In this research the BPR project implementation status of some Iranian travel agencies has been studied and effective factors in BPR have been divided into two groups: efficiency factors and effectiveness factors. Results show that due to lack of proper understanding of the BPR process, efficiency and effectiveness factors have not been fulfilled desirably which has cost the BPR project of some travel agencies to fail.

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Index Terms

Computer Science
Information Sciences

Keywords

Business Integration E-commerce Bpr Tourism

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