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Help Desk Management System for PC Troubleshooting

Safiya Al-sharji, Ali Al-mahruqi, Ramakrishna Kumar Published in Software Systems

International Journal of Applied Information Systems
Year of Publication: 2014
© 2013 by IJAIS Journal
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  1. Safiya Al-sharji, Ali Al-mahruqi and Ramakrishna Kumar. Article: Help Desk Management System for PC Troubleshooting. International Journal of Applied Information Systems 7(7):8-14, August 2014. BibTeX

    	author = "Safiya Al-sharji and Ali Al-mahruqi and Ramakrishna Kumar",
    	title = "Article: Help Desk Management System for PC Troubleshooting",
    	journal = "International Journal of Applied Information Systems",
    	year = 2014,
    	volume = 7,
    	number = 7,
    	pages = "8-14",
    	month = "August",
    	note = "Published by Foundation of Computer Science, New York, USA"


"Help Desk Management System" is a software solution for PC troubleshooting in the work place. PC problems at the work place occur frequently. Such problems may negatively affect the employees work and reduce the workflow efficiency. Help desk teams sometimes find difficulty in rectifying these computer issues within a speculated time frame due to in experience staff or sometimes spending time on trouble shooting the previous similar type of problems. The time required for help desk team members to solve all computer problems can be reduced by using Help Desk Management System that will enable sending and receiving PC complaints by employees and taking the backup of the trouble shooting information will allow the help desk team to handle the complaints effectively and efficiently. This system meets the needs of information technology department by providing a number of features such as recording the solutions for future reference, text chat, send text messages, and so on.


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