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Help Desk Management System for PC Troubleshooting

by Safiya Al-sharji, Ali Al-mahruqi, Ramakrishna Kumar
journal cover thumbnail

International Journal of Applied Information Systems
Foundation of Computer Science (FCS), NY, USA
Volume 7 - Number 7
Year of Publication: 2014
Authors: Safiya Al-sharji, Ali Al-mahruqi, Ramakrishna Kumar
10.5120/ijais14-451205

Safiya Al-sharji, Ali Al-mahruqi, Ramakrishna Kumar . Help Desk Management System for PC Troubleshooting. International Journal of Applied Information Systems. 7, 7 ( August 2014), 8-14. DOI=10.5120/ijais14-451205

@article{ 10.5120/ijais14-451205,
author = { Safiya Al-sharji, Ali Al-mahruqi, Ramakrishna Kumar },
title = { Help Desk Management System for PC Troubleshooting },
journal = { International Journal of Applied Information Systems },
issue_date = { August 2014 },
volume = { 7 },
number = { 7 },
month = { August },
year = { 2014 },
issn = { 2249-0868 },
pages = { 8-14 },
numpages = {9},
url = { https://www.ijais.org/archives/volume7/number7/666-1205/ },
doi = { 10.5120/ijais14-451205 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2023-07-05T18:55:16.036625+05:30
%A Safiya Al-sharji
%A Ali Al-mahruqi
%A Ramakrishna Kumar
%T Help Desk Management System for PC Troubleshooting
%J International Journal of Applied Information Systems
%@ 2249-0868
%V 7
%N 7
%P 8-14
%D 2014
%I Foundation of Computer Science (FCS), NY, USA
Abstract

"Help Desk Management System" is a software solution for PC troubleshooting in the work place. PC problems at the work place occur frequently. Such problems may negatively affect the employees work and reduce the workflow efficiency. Help desk teams sometimes find difficulty in rectifying these computer issues within a speculated time frame due to in experience staff or sometimes spending time on trouble shooting the previous similar type of problems. The time required for help desk team members to solve all computer problems can be reduced by using Help Desk Management System that will enable sending and receiving PC complaints by employees and taking the backup of the trouble shooting information will allow the help desk team to handle the complaints effectively and efficiently. This system meets the needs of information technology department by providing a number of features such as recording the solutions for future reference, text chat, send text messages, and so on.

References
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  2. Margaret,R. ,2005. Help Desk. IEEE trans. Searchcrm,54(3),pp 100-120. Available at:http://searchcrm. techtarget. com/definition/help-desk [Accessed 15 November 2013]
  3. Anon, 2011. What Your Company Should Look for When Conducting a Help Desk Software Review. Computer Technology, 3, p1-3
  4. Anon, 2012. Most popular remote control software in the world. Redmond Magazine, 13, p11-19
  5. Hasnan,O & Dalbir,S. , 2011. Secure Open Source Web Based Helpdesk System. Journal of Theoretical and Applied Information Technology, 31, p1-4
  6. Robert, G. , 2009. Help Desk. Component Developer Magazine, 22, P14-19
  7. John, C. , 2013 TeamViewer new technology. Business wire, 33, p25-28
Index Terms

Computer Science
Information Sciences

Keywords

PC SQL. .Net.

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