Google scholar arxiv informatics ads IJAIS publications are indexed with Google Scholar, NASA ADS, Informatics et. al.

Call for Paper


July Edition 2021

International Journal of Applied Information Systems solicits high quality original research papers for the July 2021 Edition of the journal. The last date of research paper submission is June 15, 2021.

Knowledge Management System: Critical Success Factors and Weight Scoring Model of the Technical Dimensions

Mounir M. El Khatib Published in Knowledge Management

International Journal of Applied Information Systems
Year of Publication: 2014
© 2013 by IJAIS Journal
Download full text
  1. Mounir El M Khatib. Article: Knowledge Management System: Critical Success Factors and Weight Scoring Model of the Technical Dimensions. International Journal of Applied Information Systems 7(9):6-12, September 2014. BibTeX

    	author = "Mounir M. El Khatib",
    	title = "Article: Knowledge Management System: Critical Success Factors and Weight Scoring Model of the Technical Dimensions",
    	journal = "International Journal of Applied Information Systems",
    	year = 2014,
    	volume = 7,
    	number = 9,
    	pages = "6-12",
    	month = "September",
    	note = "Published by Foundation of Computer Science, New York, USA"


Knowledge Management System is an old topic implemented since 1996 in different industries, however, it is still considered new and young in some regions such as the Middle East. Few of the UAE organizations have proven that the effective implementation of KM initiative adds valued to them in terms of cost reduction and time reduction. These are organizations such as Dubai courts, Dubai police, Dubai Customs and Emirates Airline. The purpose of this research is to study and identify the technical dimension critical success factors of KM and then use lessons learned to develop a weight scoring model as a framework to be used in other UAE organizations. A survey and interviews were conducted to answer research hypothesis. The findings revealed that CSFs prioritization depends on the organization's strategy and type of business. The services governmental organizations, such as Dubai Customs, Dubai Courts and Emirates Airline emphasized on the software and hardware features in addition to managing and retaining tacit knowledge. Private production organizations, such as BP and ADOG, gave priority to the social networking applications and protocols and standard to manage the flow of data and information and then sustain the quality.


  1. Nonaka, I. , 2009. Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory. [Online] Available at: http://pubsonline. informs. org/doi/abs/10. 1287/orsc. 1080. 0412 [Accessed 27 February 2014].
  2. Lisa Quast, 2012. Why Knowledge Management Is Important To The Success Of Your Company. [Online] Available at: http://www. forbes. com/sites/lisaquast/2012/08/20/why-knowledge-management-is-important-to-the-success-of-your-company/ [Accessed 28 February 2014].
  3. Mind Tools, 2012. Knowledge Management: Making the Most of Intellectual Assets. [Online] Available at: http://www. mindtools. com/pages/article/newISS_87. htm [Accessed 29 February 2014].
  4. DED. (2012, March 13). Undersecretary of DED Mohamed Omar Abdullah Speech for Knowledge Management Conference – M E 2012. Retrieved from DED: https://ded. abudhabi. ae/en/media-center/news/Undersecrtary-DED-Mohamed-Omar-AbdullahSpeech-for-Knowledge-Manegment-Conference
  5. Accenture. (2014, February 11). Accenture 10-Country Study Finds Singapore, Norway and UAE Lead in Digital Government. Retrieved from Accenture: http://newsroom. accenture. com/news/accenture-10-country-study-finds-singapore-norway-and-uae-lead-in-digital-government. htm
  6. Alavi M. et al , 2000, Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues, MIS Quarterly, Vol. 25, No. 1. (Mar. , 2001), pp. 107-136.
  7. James A. , 2006, Knowledge Management software a selection process,CACCI Journal, Vol. 1, available at : HBMEU, accessed on: 6th march 2014.
  8. Penrose, E. T. (1959). The theory of the growth of the firm. New York: Wiley and Sons.
  9. Peter G. , 2001, Predictor of IT support for KM: lesson learnt from low firm in Norway, Knowledge and process Management journal, v(8), page 186-194
  10. Rane V. , 2002, Knowledge Management: Initiatives at NMIMS. Paper presented at the MANLIBNET 4th Annual National Convention, April 3 to 5,2002, at National Institute of Financial Management, Faridabad, Available at : http://eprints. rclis. org/15272/1/04cali_78. pdf, accessed on: 6th march 2014.
  11. Bock, Wally. 1998 "Knowledge Management 101. "A Common Sense Approach to the Digital Age. 16 Dec. 2008. .
  12. Robert M, 2013, The development of Knowledge Management in the oil and gas industry, Department of management Bocconi school of management, Available at : HBMSU, accessed on: 6thmarch 2014.
  13. Shabbir. (2010, November 9). Application of Information Technology to Business Management. Retrieved from Go4expert: http://www. go4expert. com/community/application-information-technology-t23814/
  14. Zimmer, D. (2011, January 13). What is the Weighted Scoring Method? . Retrieved from http://terms. ameagle. com/2011/01/david. html
  15. Ambrosio, J. (2000): "Knowledge management mistakes". Computerworld. July 3. http://www. computerworld. com/industrytopics/energy/story/0,10801,46693,00. html


Knowledge management, Critical Success Factors, and Weight Scoring Model, Technical Dimensions