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E-Service Delivery in Bangladesh: Major Challenges and Plausible Propositions

Mohammad Abdul Salam, Md. Zohurul Islam. Published in Information Sciences

International Journal of Applied Information Systems
Year of Publication: 2015
Publisher: Foundation of Computer Science (FCS), NY, USA
Authors: Mohammad Abdul Salam, Md. Zohurul Islam
10.5120/ijais2015451034
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  1. Mohammad Abdul Salam and Md. Zohurul Islam. Article: E-Service Delivery in Bangladesh: Major Challenges and Plausible Propositions. International Journal of Applied Information Systems 9(5):1-4, August 2015. BibTeX

    @article{key:article,
    	author = "Mohammad Abdul Salam and Md. Zohurul Islam",
    	title = "Article: E-Service Delivery in Bangladesh: Major Challenges and Plausible Propositions",
    	journal = "International Journal of Applied Information Systems",
    	year = 2015,
    	volume = 9,
    	number = 5,
    	pages = "1-4",
    	month = "August",
    	note = "Published by Foundation of Computer Science (FCS), NY, USA"
    }
    

Abstract

E-governance is essential to craft a transparent and effective government service, to increase government efficiency and accountability and to improve the service delivery. The present government took the initiative to implement e-governance through their election manifesto but the implementation of e-governance in Bangladesh is not satisfactory because of good number of grounds. The current study is focused on some constraints of e-governance after surveying in some selected districts of Bangladesh and provided some possible suggestions to conquer those predicaments for achieving the Digital Bangladesh. The study results revealed that lack of skilled manpower is the major challenge of e-service delivery while arranging proper computer and IT training is the foremost important tool to overcome the implementation of e-service delivery route in Bangladesh.

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Keywords

E-Governance, e-Service, Challenges, Propositions